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Benoît Quémar

Benoît Quémar Speaker, consultant and specialist in the human experience at work

A former journalist and entrepreneur, Benoît Quémar helps organisations communicate, manage and transform more effectively. His approach is based on a simple idea: genuinely putting oneself in the shoes of the customer, employee, candidate or user.

Languages
English, French
Duration
45 to 90 minutes
Formats
Conference, keynote, workshop, World Café, seminar

Biography

Speaker, trainer and consultant, Benoît Quémar places the human experience at the heart of management, communication and organisational transformation.

From the media to entrepreneurship

After initially considering a career in accounting, Benoît Quémar chose journalism, working notably for Le Parisien – Aujourd’hui en France. He then spent around ten years in Canada, where he founded a digital agency in Vancouver and Calgary before selling it to a British group. Back in France, he contributed to the editorial, digital and managerial transformation of several media outlets, including 20 Minutes.

Understanding what others experience

The common thread running through his work is applied empathy: understanding what customers, employees, candidates, managers and users actually experience. This approach makes it possible to identify friction points, simplify journeys and build relationships that are fairer, smoother and more engaging.

Putting collective intelligence into action

Through CEMEO, Benoît Quémar supports companies and institutions on customer and employee experience, design thinking, innovation, communication and change management. He turns sometimes abstract concepts into practical methods: observation, listening, experimentation, the right to make mistakes, collective creativity and rapid prototyping.

A practical, participative speaker

His talks combine real-life examples, humour, interaction and tools that can be applied immediately. He does not simply pass on ideas: he gets participants thinking, discussing and experimenting. Since 2015, CEMEO reports having supported several thousand people across more than 180 public and private organisations.

Human relationships will save us, not technology.

— Benoît Quémar
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Conferences

Through his talks, Benoît Quémar helps organisations better understand the experience of their employees, customers and users in order to communicate, manage and transform more effectively.

01

The unexpected virtues of design thinking

Putting yourself in others’ shoes to create genuinely useful solutions.

Design thinking is about far more than sticky notes or a brainstorming session. Benoît Quémar explains its essential principles: empathy, experimentation, permission to fail, prototyping and testing.

He shows how this approach can improve a service, communication, internal organisation or the employee experience.

  • Understand the principles of design thinking
  • Develop a culture of experimentation
  • Turn real needs into practical solutions
Ideal for Innovation, transformation, marketing, HR and public services
Format Conference or workshop · 60 to 90 minutes
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02

Understanding and engaging younger generations

Adapting your practices without lowering your standards.

Younger employees have a different relationship with work, authority, time and commitment. These differences can lead to misunderstandings, but can also become a source of renewal.

Benoît Quémar helps managers move beyond stereotypes, understand younger generations' expectations and build relationships based on trust, clarity and reciprocity.

  • Decode new expectations at work
  • Adapt management and communication practices
  • Support onboarding and lasting engagement
Ideal for Managers, HR teams, recruiters, schools and family businesses
Format Conference, World Café or workshop · 60 to 90 minutes
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03

Endure, manage or lead change?

Moving from resistance to participation.

Transformation is never just about a new process or tool. It affects habits, professional identities and people's perception of their place in the organisation.

Benoît Quémar decodes human reactions to change and shows how listening, anticipation and collective intelligence can build commitment.

  • Understand resistance to change
  • Involve teams earlier
  • Turn uncertainty into a capacity for action
Ideal for Internal transformations, reorganisations, digitalisation and AI adoption
Format Conference or seminar · 60 to 90 minutes
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04

Stop trying to be kind: aim to be fair

Clear and fair management is more valuable than poorly defined kindness.

Kindness has become a management imperative that can be hard to translate into behaviour. Benoît Quémar suggests focusing instead on a more practical idea: fairness.

A fair manager knows how to listen, explain, decide, recognise and correct. They create a clear framework that combines respect for people with professional standards.

  • Clarify rules and expectations
  • Give useful feedback
  • Combine respect, fairness and performance
Ideal for Executives, managers, HR teams and teams undergoing transformation
Format Conference or workshop · 60 to 90 minutes
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05

Improving the customer, user or employee experience

What people experience matters more than what the organisation believes it delivers.

Organizations often design their processes from their own point of view. Benoît Quémar instead invites them to observe the experience actually lived by customers, users and employees.

This approach helps identify friction points, simplify interactions and strengthen both engagement and loyalty.

  • Map the real experience
  • Identify the moments that build or destroy trust
  • Design simpler and more human journeys
Ideal for Customer experience, public services, HR, employer branding and commercial relationships
Format Conference or workshop · 60 to 90 minutes
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For which events?

Benoît Quémar speaks at the key moments where people, performance and impact matter.

  • Seminars and conventions
  • Leadership committees and strategic talks
  • Product launches
  • CSR and climate events
  • Institutions, schools and universities

Possible formats

Formats adaptable to your goals and context.

  • Inspiring talk
  • Impactful keynote
  • Participative workshop
  • Panel
  • Webinar

Why choose them?

A unique experience serving strong, useful messages.

  • Field experience backing the message
  • Authentic and inspiring stories
  • Human, demanding and accessible approach
  • Tailored content aligned with your stakes
Would you like to invite Benoît Quémar to your event?
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Videos

Discover Benoît Quémar on stage through talks about generations, engagement and human relationships at work.

Looking for more content or a specific clip? Contact us
Generations at work: rebuilding engagement 21:02
Conference clip

Generations at work: rebuilding engagement

A talk about listening, purpose, and the practices that help different generations work together more effectively.

Watch video

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Our team helps you craft a tailored intervention, aligned with your goals and your audience.

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